Shipping Policy
While our shipping time frames are fairly accurate, the shipping times are estimates and are subject to unforeseen delays.
*Please note, if you require your order by a certain date, we strongly recommend using our Express Shipping Options.
How does delivery work?
You’ve placed an order, the sun is shining and an angelic choir is singing in the background knowing your baby essentials are on their way - now what?
Once an order is placed, our team will carefully collect your order from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order.
You can expect your parcel within 8-20 business days, this all depends on your region. When we ship the order you will receive a confirmation email with a tracking number.
Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up. If your order does not arrive within 30 business days, please contact us so that we can follow it up with the courier.
**Coronavirus impact: Please note couriers are experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent your package is subject to custom fees when they arrive in your country.
WHERE DO THESE PRODUCTS SHIP FROM?
All of our products will ship from Europe or Asia. If you have any questions or concerns, please reach out to us at support@deerbabies.com
Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, or DHL.
Any shipping problems—for example, missing or incorrect items—must be reported within 72 hours of receiving your package. If you have any questions, email us at support@deerbabies.com.